For years now delivering great customer service was the big thing but we’ve moved way beyond delivering a great customer journey and service.
Today’s world is all about caring. Caring for your customers as opposed to simply providing a service will deliver rewards beyond your wildest dreams.
Mi Crow Customer Care Courses takes a clear look at what you need to do to begin your journey on delivering exquisite Customer Care. I use the word ‘exquisite’ because anything else just doesn’t cut it in 2019.
Mi Crow Customer Care Course Titles
- What is Customer Care
- Customer Value
- Question you Customers
- Why do Customers leave
- Who is the Customer
- Customer Culture
- Driving a Customer Culture
- Internal Perspective
- Customer Partnerships
- What do Customers want?
- Tangible and Intangible
- Brand and Image
- Delivering Customer Care
- Customer Feedback
- Handling a Complaint
- Going Online
It’s time for something smarter…
Long, mind-numbing courses are a thing of the past. After all, can you really spend all that time learning and relearning the same old stuff. That’s exactly what happens with traditional online courses for good old Customer Service.
But delivering good or great customer service in today’s world simply doesn’t cut it. They used to say ‘if you don’t look after your customers’ someone else will’ but now it’s all about caring. And if you don’t care for and love your customers then there’s only one thing to remember – they have a choice, they have legs and they know how to walk.
Mi Crow Courses for Customer Care, there’s that word again – Care, will give you an insight as to what Customer Care is all about and just why it’s so important to your business.
Mi Crow Courses are delivered in 3-minute chunks and, if you don’t even have that time available, there’s a 60-second version too.